Our Extended Healthcare Team Includes:
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Pharmacists – They can assist with most medication-related queries, conduct medication reviews, and help adjust doses for various conditions. They regularly support GPs in managing long-term medications and chronic conditions.
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Nurse Practitioners – These highly trained nurses can diagnose and treat many conditions, prescribe medications, and offer advice on managing long-term health issues.
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Physiotherapists – If you're experiencing muscle, joint, or mobility problems, our physiotherapists can offer expert treatment and rehabilitation advice.
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Care Coordinators – They help you navigate and access the right services, ensuring you receive the care and support you need in the most efficient way.
Cancelling or Changing Your Appointment
If you are unable to attend your appointment, please let us know as soon as possible so that we can offer the time to another patient. You can cancel or change your appointment in the following ways:
- Use SystmOnline: Log in to cancel or reschedule your appointment.
- Call Us: Contact the practice during opening hours. Check our website for our opening times.
- Visit Us: Speak to a receptionist at the practice during opening hours.
If You Need Help When We Are Closed
NHS 111: You can visit the NHS 111 website at 111.nhs.uk or call 111 if you need non-emergency medical help outside of our opening hours. (NHS 111 online is available for people aged 5 and over. Call 111 for children under 5.)
Out-of-Hours Care: If it’s a life-threatening emergency, please dial 999.
Appointment Preferences and Support
If you need help with your appointment, please let us know:
- Interpreter Services: If you need an interpreter, please inform us in advance so we can arrange this.
Home Visits
If you are too unwell to attend the surgery or are housebound, you can request a home visit. However, please note that routine healthcare services are no longer provided through home visits. Home visits are only considered for patients who are genuinely unable to travel to the practice due to their medical condition.
When requesting a home visit, please provide the following information:
- Your medical condition and symptoms.
- Any relevant details that can help us assess the urgency of the visit.
A doctor will likely call you back to discuss your situation and determine whether a home visit is necessary. This helps us ensure that the visit is urgent and appropriate. If possible, please contact the surgery before 11:00 AM to request a visit.
Please note, home visits will not be provided simply because you are unable to arrange transport to the surgery.