Important:BookAppointments Information
Please use SystmOnline or your NHS App to book or cancel an appointment online.
Our reception team have been trained as care navigators and have been asked to assist you finding the most appropriate person to help you.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Urgent Appointments:
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 01243 378 812, Monday to Friday. We have a limited availability of appointments so would recommend calling as early as possible.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable primary care team member to help you. Please note this may be within the practice with a doctor, nurse, pharmacist, physio or other health professional.
You may also be signposted to a service outside of the surgery if our care navigators identify that you are likely to get more support from a different service. Our care navigators have been asked to help you find the most appropriate help and please consider their advice. We have limited capacity and are aware that GP appointments should be appropriately used.
Non-urgent advice: Your Appointment
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To request a routine appointment in the next 28 days:
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
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However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Primary care team
Emsworth Medical practice has skilled professionals working alongside the GP's at the practice and in many situations are able to help you. This may mean that you could be offered an appointment with any of the extended primary healthcare team
Pharmacists - can help with most medication queries and assist with medication reviews. and are regularly helping adjust medication doses for many conditions and will continue to do so.
Extended Role Nurse Practitioners
Physiotherapists
Care Coordinators
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
Extended hours
We provide this service for all patients but hope that those who can see us in routine working hours may allow those unable to use these extended hours appointments.
Home Visits
If you are too ill to attend surgery or if you are housebound you may telephone the surgery to request a home visit.
Routine health care is no longer provided by visiting at home and patient’s travel arrangements cannot be taken into consideration when deciding if a home visit is necessary or not.
The receptionist will require certain information when you are requesting a home visit and a doctor is likely to call you back to discuss your medical problem.
This is to ensure the doctor has all of the necessary details and so the doctor can ascertain how urgent the visit is.
Please help the receptionist by giving the information requested. If you need to arrange a home visit please telephone the surgery before 11.00am if at all possible.
It is up to the doctor to decide whether you need a home visit or not and so please expect the doctor to phone you back.
We will not visit if you request for the reason that you cannot get transport to the surgery.
Non-urgent advice: NHS Pharmacy
Pharmacists can give you advice on a range of conditions and suggest medicines that can help.
They may also be able to offer treatment and some prescription medicine for some conditions, without you needing to see a GP (this is called Pharmacy First). Conditions they can treat as part of Pharmacy First are:
- earache (aged 1 to 17 years)
- impetigo (aged 1 year and over)
- infected insect bites (aged 1 year and over)
- shingles (aged 18 years and over)
- sinusitis (aged 12 years and over)
- sore throat (aged 5 years and over)
- urinary tract infections or UTIs (women aged 16 to 64 years)
If you go to a pharmacy with one of these conditions, the pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
They will then update your GP health record.